1. Information I collect

Personal data. When you use the enquiry form, I collect:

• Your name

• Your email address

• Any message content you provide

Usage data. I automatically gather technical information during your visit, including:

• IP address

• Browser type and version

• Device information

• Pages viewed and duration of visit

• Referring source

2. Health information

Please do not include detailed medical or health information in the enquiry form. Anything about your health, treatment or history is best shared directly with me once we are in touch, so that it can be handled appropriately. Any health details you do choose to send through the form will be used only to respond to your enquiry.

3. Cookies and tracking technologies

This website uses cookies and similar technologies to keep the site working and to understand how it is used. These include:

• Essential cookies, necessary for basic site operation

• Analytics cookies, which help me understand visitor behaviour and site performance

• Marketing cookies, which support personalised content delivery

You can adjust your cookie preferences through your browser settings at any time.

4. How I use your information

Your information is used to:

• Respond to your enquiry and keep in touch

• Improve the website and your experience of it

• Analyse site performance and visitor trends

• Keep the site secure and prevent fraud

• Meet legal and regulatory requirements

I do not sell your personal information, and I do not share it with third parties for their marketing purposes.

5. Data sharing and disclosure

I may share your information with:

• Service providers who help with hosting, analytics and technical support

• Legal authorities, when required by law or to respond to a valid legal request

• Others, with your permission, when you give explicit consent

Anyone handling your data on my behalf is bound by confidentiality obligations.

6. Data retention

I keep your information only as long as needed to:

• Respond to your enquiry and keep a record of our correspondence

• Meet legal and regulatory obligations

• Improve the website through analytics

Data is securely deleted or anonymised when it is no longer required.

7. International data transfers

Your information may be processed outside the UK by the service providers that support this website. Where this happens, appropriate safeguards are in place, such as encryption and standard contractual protections.

8. Security

I use technical and organisational measures to protect your data, including:

• Encryption of data in transmission and storage

• Restricted access to authorised people only

• Regular security checks and updates

No online system is completely secure. If you suspect a security issue, please contact me straight away.

9. Children’s privacy

This website is not directed at anyone under 13. I do not knowingly collect information from children through it. If a child has submitted personal data, I will delete it promptly. Parents or guardians who believe this has happened should contact me immediately.

10. Your rights

Under UK data protection law, you may have the right to:

• Access and correction, to view or update your personal information

• Deletion, to request removal of your data

• Marketing opt-out, to unsubscribe from communications

• Restriction of processing, to limit how I use your information

To exercise any of these rights, please contact me using the enquiry form on this website. If you are unhappy with how your data has been handled, you also have the right to complain to the Information Commissioner’s Office (ICO).

11. Third party links

This website may link to external sites. I am not responsible for their content or privacy practices, so please read their policies before sharing any information.

12. Updates to this policy

I may revise this policy from time to time. Changes take effect when posted, with the “Last updated” date changed accordingly. Significant updates will be shown on the website and communicated directly to anyone who has sent an enquiry.

13. Contact

For any questions about this policy, please get in touch using the enquiry form on this website.